Shipping & Returns

COVID-19 SHIPPING UPDATE - While all LTL carriers are still operating, some are at lower capacity. During this time we cannot guarantee shipment ETAs as they may change slightly.

When a shipment arrives at your location damaged, it is YOUR responsibility to note the damage on the paperwork, or to make sure your Fed Ex or UPS ground delivery person notes it in their system. We are here to help get it resolved but without signing for it damaged, the shipper cannot file a damage claim, and if they do not get any money back from the shipper, neither will you. When you sign a delivery receipt, you are agreeing that the product is received in good condition UNLESS you note otherwise.

Whoever receives your product should inspect pallet shipments for damage and clearly note any damage. Look for forklift damage (holes in boxes), crush damage (where something was set on top of the pallet) and any sign of non-standard packaging (re-box or re-wrap of the product.) If you do not see damage but do not have time to fully inspect the shipment, you can sign for it “potential hidden damage” and you are covered as long as you review and report the damage within 24 hours.

For ground packages, always look for holes in the boxes, re-taped boxes or re-labeled boxes as these are signs of potential damage. Always check the contents versus the packing slip, and alert the driver to any damage or potential damage.

What to do if you have a damaged shipment:

Freight Shipment - send us a copy of your signed delivery receipt noting “damage”, pictures of the damage & a list of the damaged product.

Ground Shipment - send us pictures of the damage & a list of the damaged product.

Bendpak

FREE SHIPPING - DOMESTIC FREIGHT POLICY

Most BendPak and Ranger brand products include FREE destination delivery; however, we suggest you contact BendPak or your BendPak Dealer for a listing of FREE SHIPPING items. FREE SHIPPING items will be delivered freight prepaid to all direct shipping points located within the 48 continental United States. Accessory only shipments or service parts orders are generally not eligible for free freight. Orders for accessories or service parts are subject to a per piece freight charge based on package weight and destination zone.

BendPak will designate the freight carrier based on region and/or best service defined by our shipping department. In the event a preferred carrier is requested, the dealer/customer will be responsible for paying an additional 5% freight surcharge at time of order.

REQUESTS FOR COD SHIPMENTS ARE NOT ACCEPTED. Items less than 150lbs will typically be shipped Fed Ex ground unless otherwise stipulated on the purchase order. Some items cannot be shipped via Fed Ex due to size, and weight and hazardous materials restrictions. Some items may also have additional hazardous-materials charges.

RURAL AREA TRANSPORTATION ZONES - SURCHARGE

FREE SHIPPING items located within a rural shipping area may be charged an incidental RATZ surcharge. Rural Area Transportation Zones are based on transportation lane accessibility and their functional accessibility to major highways and shipping lanes. Transportation and shipping to these remote and rural locations are usually non-direct shipping points with higher associated delivery costs. Refer to the BendPak website in the footer section and use the RATZ search for a listing of Rural Area Transportation Zones. Generally, ZIP codes within a RATZ Surcharge area are very rural and make up a small percentage of the US territory.

ACCESSORIAL CHARGES – FREIGHT SURCHARGES

Even though FREE SHIPPING does apply to most domestic orders, in some cases accessorial charges may apply for specialized freight services beyond normal pick up, transport, and delivery. All BendPak domestic dealers will be responsible for paying accessorial charges relating to their orders. The following list includes accessorial fees that will apply to each domestic order. These surcharges may be added at the time of invoice or after the merchandise has been delivered.

Lift Gate – If a shipment being delivered to a facility without a loading dock or adequate material handling equipment requires specialized lift gate service, a $135.00 fee will apply to the order.

Residential Pick Up/Delivery – If a shipment is to be picked up or delivered to a residential area, a $70.00 fee will apply to the order. All orders void of a ship-to BUSINESS NAME will automatically be assumed to be residential delivery.

Re-Delivery /Return Trip – A $75.00 charge will apply for each re-delivery.

Pre-Delivery Phone Notification/Appointments – A $5.00 charge will apply for notifying consignees of delivery.

Waiting Time – A fee may be added if a delivery driver experiences significant wait time for a shipment to be unloaded. This charge would be based on the amount of time over and above what would be considered a normal delivery expectation.

Storage Charges – If the shipment is stalled for any reason, or needs to sit with the carrier for a specific delivery date, a storage fee may be charged for taking up space on a dock or in a truck.

Special Delivery Destinations / Limited Access – A minimum $75.00 charge will apply to all shipments consigned to delivery points with limited or high-security access such as: schools, farms, military bases, prisons, government buildings, resort properties, trade-shows or convention centers, etc.

Reconsignment - If while in transit, the shipment needs to be reconsigned to an alternative location, then the outbound rate per mile will be applied from point of original delivery to the new destination point.
Returns - A 20% restocking fee will be charged for merchandise returned to BendPak. In addition, customers are also responsible for any and all applicable shipping charges incurred by BendPak.

ORDER CHANGE FEES

Order change fee - ORDER IN PRODUCTION STAGE - There will be a $50 nonrefundable fee. If at a later time you decide to make another change after the previous one, there will be an additional $45 nonrefundable fee. If circumstances change and you must request an amendment to your order, be sure to make all changes at one time, to avoid multiple fees.
Order change fee - ORDER IN SHIPMENT STAGE - There will be a $80 nonrefundable fee for every change notification.
Order cancellation fee - ORDER IN PRODUCTION STAGE - If an order is cancelled after it reaches the production stage but before the shipment stage, there will be a $80 nonrefundable fee charged.
Order cancellation fee - ORDER IN SHIPMENT STAGE - If you cancel an order that has not yet shipped but has reached the final shipment stage, a non-refundable $125.00 service fee will be charged.
Order cancellation fee - AFTER ORDER HAS BEEN SHIPPED - A 30% restocking fee will be charged in addition to all applicable outbound and inbound shipping charges incurred by BendPak.

ALASKA, HAWAII, US VIRGIN ISLANDS AND PUERTO RICO -

Additional freight charges will apply for all shipments destined for Alaska, Hawaii, US Virgin Islands and Puerto Rico. Additional freight charges also apply for expedited, guaranteed or definite delivery requests. Please contact Automotive Equipment Specialists for quotes prior to placing your order.

FINAL DELIVERY

AES/BendPak / Ranger will take no responsibility for additional charges of any kind that consignee may incur related to:

The renting or acquisition of equipment of any type necessary to unload items off of a delivering carrier's vehicle.
Any charges related to delivery of items to residential areas with restrictions on carrier vehicle size or weight unless such charges were prepaid prior to shipment.
Any charges related to delivery of items via lift-gate unless such charges were prepaid prior to shipment.

FREIGHT DAMAGE
Shipments should be thoroughly inspected by consignee as soon as they are received. The signed Bill of Lading is acknowledgement by the carrier of receipt in good condition of shipment covered by the Bill of Lading. If any of the goods called for on the Bill of Lading are shorted or damaged, consignees should not accept them until the carrier makes a notation on the freight bill of the shorted or damaged goods.

CONCEALED DAMAGE
Shipments should be thoroughly inspected by consignee as soon as they are received. The signed Bill of Lading is acknowledgement by the carrier of receipt in good condition of shipment covered by the Bill of Lading. If any of the goods called for on the Bill of Lading are shorted or damaged outside of normal handling abrasions and marks, consignee should not accept them until the carrier makes a notation on the freight bill of the shorted or implied damaged.

CONSIGNEE MUST NOTIFY FREIGHT CARRIER AT ONCE if any significant hidden loss or damage outside of normal handling abrasions and marks is discovered after receipt and request the carrier to make an inspection within 48 hours. If the carrier is unable to do so, prepare a signed statement to the effect that you have notified the carrier (on a specific date) and that the carrier has failed to comply with your request (name of person you talk to, date and time of the conversation). NOTE THAT IT IS DIFFICULT TO COLLECT FOR LOSS OR DAMAGE AFTER YOU HAVE GIVEN THE CARRIER A CLEAR RECEIPT. File your claim with the carrier promptly and support your claim with a cargo loss and damage claim form, copies of the bill of lading, freight bill, product invoice, photographs, and inspection claim given to you by inspector after inspection is done. Note that BendPak / Ranger willingness to assist in helping you process your claim does not make BendPak / Ranger responsible for collection of claims or replacement of lost or damaged materials.

MISSING OR INCORRECT PRODUCTS/PARTS
At its discretion, BendPak will consider replacing any missing or incorrect products/parts from shipments at no charge provided consignee identifies and reports such items to the Customer Service Department within 30 days of date of receipt of order. Missing or incorrect products/parts from shipments will not be replaced if they are reported more than 30 days beyond the receipt of order.

Dannmar Equipment

Our shipping professions have extensive experience in domestic and international shipping, and are ready to complete your transaction smoothly and seamlessly. It is the buyer's responsibility to unload the freight at their location. Dannmar Equipment will take no responsibility for additional charges of any kind that may incur related to, or involved with, the renting or acquisition of equipment of any kind necessary to unload items off of a delivering carrier's truck.

Installation

We have a nationwide network of authorized installers.

Important Information About Shipping And Receiving Your New Lift:

Make sure you read all of the terms listed below, before making your lift purchase. You can call our customer service department at 1 (844) 524-9058 if you have any questions or concerns about the terms and policies listed below.

Freight is usually shipped on a semi-trailer that is approximately 53 feet in length. On occasion, freight is delivered via a flat bed instead.
Residential deliveries can not be made if local ordinances or obstacles would prevent large 53-foot-long trucks from entering your area and maneuvering properly.
The driver is employed by the carrier, and any complaints about the driver or the delivery should be directed to the carrier's customer service department.
Please be prepared to unload the lift, as the driver is not required to unload equipment. You will need a piece of machinery that is capable of lifting and transporting 1500 to 3000 pounds (depending on which model you have ordered), such as a forklift or a backhoe.
Lift-gate deliveries are available for certain models. Please call us at 844-524-9058 for more information.
Carriers require that lifts be removed all at once, and do not allow them to be removed one piece at a time.
Carriers cannot guarantee specific delivery dates or times.
Most carriers have the ability to call 24 hours before delivery, if you request this at time of your order. Usually, carriers do not charge an additional fee for this, but occasionally they do.
If any of the above causes a problem in accepting delivery, you can pick up your lift at one of our distributor warehouses. You can also have the lift shipped to a facility at another location, which is equipped to unload for you, or ask the carrier to hold the shipment at a terminal for pick-up. You should supply this information at the time of your order, in order to avoid additional fees charged by carriers, for changes made to the shipment.
When picking up your lift at a warehouse, be advised that you will need a trailer to haul your lift home. Be sure your trailer is of adequate size; our lifts range from 10 feet long to 16 feet long.
Our shipments are shipped “FOB Origin”. Once the freight has been picked up by the carrier, it is officially owned by the customer. This means if there is damage to the lift during shipment, then you, the customer, will need to file all claims for damage with the carrier.

You have two options if your item is damaged during shipment:

1) If there is Minor damage to the item

This option should only be chosen if there is minor cosmetic damage, or if a part is missing. In this case, you must make a note on the carrier’s freight bill, before you sign for and accept the delivery. You will need to file a freight damage claim with the carrier. The driver will be able to provide you will a customer service number for his terminal, in order to get the process started. Once the damage claim has been filed, we will provide you with the missing part(s), or the touch-up paint required, to repair cosmetic damage. The carrier will reimburse you for any additional costs for these repairs or items. At this point, if you have further questions, you can call our customer service department at (877) 432-6627.

2) If there is major damage to the item

You have the option to refuse the shipment if you believe that the carrier has damaged the freight beyond a minor cosmetic repair or a simple replacement part. If you choose this option, the distributor, or Dannmar, will file the damage claim against the freight company for you. Please be sure to make a copy of the freight bill and send it to our customer service department, at sales@dannmar.com. Be sure to include a brief explanation of all the damage you found. You can also call us at (877) 432-6627 so we can help expedite the shipment of the replacement lift.

Damaged Shipments

For your own protection, inspect shipments before signing the freight bill. If a shipment is damaged, note damage on the freight bill and file a claim with the carrier immediately.

Returned Merchandise

Returned merchandise requires authorization. Contact our service representatives first for shipping instructions and to obtain a return authorization number. Credit will not be issued unless authorization to return merchandise has been received. Any charges that may be incurred due to damaged merchandise will be deducted from credits owed. A 20% restocking fee will be charged for all returned merchandise. Dannmar Equipment is not responsible for damaged equipment.